FAQs
Orders & Payments
Orders are typically processed within 1–3 business days. During limited releases, processing times may vary slightly.
Orders are typically processed within 1–3 business days. During limited releases, processing times may vary slightly.
Yes. As soon as your order ships, you will receive a confirmation email with tracking details.
Yes. As soon as your order ships, you will receive a confirmation email with tracking details.
International orders may be subject to customs duties, import taxes, or local fees. These charges are determined by your country and are the responsibility of the customer.
International orders may be subject to customs duties, import taxes, or local fees. These charges are determined by your country and are the responsibility of the customer.
Yes. All Santoré orders are securely packaged and insured until delivery.
Yes. All Santoré orders are securely packaged and insured until delivery.
Shipping, Returns & Product Information
Yes. Santoré ships to selected destinations worldwide. Available shipping options will appear at checkout.
Yes. Santoré ships to selected destinations worldwide. Available shipping options will appear at checkout.
Delivery times depend on your location and chosen service. Estimated timelines are shown at checkout once your address is entered.
Delivery times depend on your location and chosen service. Estimated timelines are shown at checkout once your address is entered.
Yes. Returns are accepted within 14 days of delivery, provided the eyewear is unworn, undamaged, and returned in its original packaging.
Yes. Returns are accepted within 14 days of delivery, provided the eyewear is unworn, undamaged, and returned in its original packaging.
To request a return, please contact us at support@santore.es with your order number. Our team will guide you through the next steps.
To request a return, please contact us at support@santore.es with your order number. Our team will guide you through the next steps.
Exchanges may be possible depending on availability. Because Santoré releases are limited, we cannot guarantee replacement stock once a volume begins to sell out.
Exchanges may be possible depending on availability. Because Santoré releases are limited, we cannot guarantee replacement stock once a volume begins to sell out.
Return shipping costs are the responsibility of the customer, unless the item arrives damaged or defective.
Return shipping costs are the responsibility of the customer, unless the item arrives damaged or defective.
If your eyewear arrives damaged or with a manufacturing issue, please contact us immediately. We will arrange a replacement or appropriate solution.
If your eyewear arrives damaged or with a manufacturing issue, please contact us immediately. We will arrange a replacement or appropriate solution.
No. VOL. I is a limited edition release. Once a piece is sold out, it will not return.
No. VOL. I is a limited edition release. Once a piece is sold out, it will not return.
Yes. Each Santoré frame belongs to a small, exclusive drop and includes authenticity documentation.
Yes. Each Santoré frame belongs to a small, exclusive drop and includes authenticity documentation.
Every order includes:
- A premium protective case
- A cleaning cloth
- A certificate of authenticity
Every order includes:
- A premium protective case
- A cleaning cloth
- A certificate of authenticity
Each product page includes detailed measurements. If you need assistance, our team is happy to help with fit guidance.
Each product page includes detailed measurements. If you need assistance, our team is happy to help with fit guidance.
For any questions regarding shipping, returns, or product details, contact us at: support@santore.es
For any questions regarding shipping, returns, or product details, contact us at: support@santore.es